AM I WRONG?

Re: AM I WRONG?

feeds@yuku.com (emmasue) — Tue, 01 Apr 2008 23:12:44 GMT

Thank you so much girls for the comeback , you made me feel as if wasent just me being unreasonable and as i paid £60 in the begining i thought every thin was ok and i supose like a lot of people i dident read the small print if it was there at that time i dont know and it was a gift from my husband anyway and you dont really go into much when somebodys got it for you. Lesson learnt the hard way in future read everything first.
sue xx

Re: AM I WRONG?

feeds@yuku.com (murchison) — Tue, 01 Apr 2008 20:45:25 GMT

ann have somethink to tell you just going to pm you

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 20:41:30 GMT

well there terms arent worded so you would think oh if l dont renew l wont get access to what ive paid for,it appears they can get away with what ever they like,but l do hope others will now take note and think carefully about having the mag on line.,there was no option when l joined and it was sixty odd pounds,well you live and learn.
Anniexxx

Re: AM I WRONG?

feeds@yuku.com (murchison) — Tue, 01 Apr 2008 19:03:38 GMT

well i think they are out of order when they advertise there club on telly they don't say you will only get the mag and be able to read what you have paid for while you are a member they make it sound like such a bargain how many that ordered the membership read the small print not a lot

Re: AM I WRONG?

feeds@yuku.com (Shirla) — Tue, 01 Apr 2008 19:02:49 GMT

I've got the cd membership because of this - but I cant say that I've seen any exclusive offers & the postage easts up any discount. Wont be renewing my membership I'm afraid
Shirla

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 18:56:18 GMT

ive had five e mails from cc today all pointing out there terms and condition,one said l should have printed it out,l asked what if l had no printer no answer,all in all no answer that was acceptable,this issue would need a lot of people to move them,
Anniexxx

Re: AM I WRONG?

feeds@yuku.com (hillsgirl1996) — Tue, 01 Apr 2008 17:28:31 GMT

Hello - just to add my two penneth - I had the same problem when I was a member. I cancelled and did not get access to prev editions. I joined again (last year) and got the CD version but due to the poor customer service at the time I cancelled my membership - they are still sending me the CDs! I have emailed them but no response - so their problem. However, I may have saved some of the templates / projects from when I was a member - I can send them to yor via pm if that is allowed?...

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 15:51:24 GMT

Goodafternoon,l have again recieved e mail from cc,this time with there terms and conditions in an attachment,l replyed saying l still required the reason l was given access to the issues l had payed for,l await yet another reply

Annie xxx

Re: AM I WRONG?

feeds@yuku.com (bobiesgirl) — Tue, 01 Apr 2008 15:17:08 GMT

I think it's a disgusting way to treat people, like it's been said, you wouldn't expect a person to come to your house and take back the mags you have bought through subscription...I also don't like the idea of ordering from them online...they say if you haven't taken your goods from the basket to the checkout in 10 minutes they go back into stock for others to buy...can you imagine shopping at the supermarket and buying some special...

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 12:34:52 GMT
well ladies and gentlemen,l have recieved a promt reply from cc,quoting there changes there aloud to do and appologies for any inconvenience it may have caused,no explanation as to why l was given access to what l payed for,so l will e mail again,not a very nice way to treat people as some may have not had much money,some may have been a presant,l still think cc deserve some ear ache.
Anniexxx

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 09:33:11 GMT
l understand what your saying about cc s wording,but l did challenge cc and did have access ,so i think im entitled to an explanation,just shows they can when they want to,l await there reply.
Annie xxx

Re: AM I WRONG?

feeds@yuku.com (Blabbydog) — Tue, 01 Apr 2008 09:33:01 GMT
Hi

I was in the same position, and didn't see why I couldn't have access to something I'd paid for. After four emails they sent me a password and code to access the back issues, but don't know if it still works as haven't been on the site for ages.

Hope this helps

Julie

Re: AM I WRONG?

feeds@yuku.com (nikki in hull) — Tue, 01 Apr 2008 08:17:47 GMT
i think as Carol has said that cc have covered themselves in the wording in the description of the membership, knowing they are a big company i expect great care was taken with said wording because of this same said problem,
i chose the cd version purposefully because of this

Re: AM I WRONG?

feeds@yuku.com (murchison) — Tue, 01 Apr 2008 08:14:13 GMT
i do hope get it sorted because i just cant see that this is legal you have a right to what you have paid for weather that be an item or a download

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Tue, 01 Apr 2008 08:10:53 GMT
well no reply as yet from cc,no suprize there then,will keep you informed,have a nice day
Annie xxx

Re: AM I WRONG?

feeds@yuku.com (cmegan) — Mon, 31 Mar 2008 23:32:11 GMT
must admit, I was tempted loads of times to subscribe, BUT now after reading this I as so glad I
did't.. Feel so sorry for you all for this stress. Like all of us we buy Magazines, but they are our
Library, I have some from six years ago, and I know it's a pain to go into them , but
they are still here not deleted like that has been, but like you say what can be done?
Surely if you have paid for something, it is yours?

Re: AM I WRONG?

feeds@yuku.com (Ann Neale) — Mon, 31 Mar 2008 23:15:36 GMT
goodevening ladies,at the end of the first year of renewal of the cc club l chose not to renew,l after trying to sign in to view the issues id payed for l was denied,this l took up with the club ,l recieved a phone call from customer services to say l would be able to view the issues id payed for,and so l did for sometime,after reading this thread l again treyd signing in to the club to view the issues id payed for and was denied,so im disgusted and have e mailed cc for...

Re: AM I WRONG?

feeds@yuku.com (CarolPG) — Mon, 31 Mar 2008 23:06:40 GMT
Just checked out the site and this is what it says:

"The Create and Craft Club subscription offers members a huge 10% off its craft products, as well as a variety of exclusive prices on star buys and special offers.

Becoming a full member grants you automatic subscription to the Create and Craft Club interactive website.

Updated six times a year, the site is jam-packed with ideas for you to try, as well as step-by-step video tutorials to help make crafting...

Re: AM I WRONG?

feeds@yuku.com (Beas Nanny) — Mon, 31 Mar 2008 22:54:34 GMT
Gosh am I glad I never bothered to take out a membership.

Mags

Re: AM I WRONG?

feeds@yuku.com (janthecake) — Mon, 31 Mar 2008 22:43:57 GMT
I agree with all the comments above, it's disgraceful & very unfair. Jan x

AM I WRONG?

feeds@yuku.com (emmasue) — Mon, 31 Mar 2008 20:41:14 GMT
Am i wrong? could you sort me out please in my head , i have sat here all afternoon thinking about this and if its allowed on here i would like your opinion. Well today my c&c membership ran out and ive been wondering for ages wether to renew or not because of the hassle of trying to get someone on the phone when somethings wrong which has been often in my case and have spent loads of...