Disappointed with Ideal world

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Sandra Carms	Disappointed with Ideal world	Lead	[-]
Posts: 2149 (13/05/2008 08:33:45) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Tags : None I placed an order with Ideal World (ordered online rather than over the phone)Sunday AM for a smoothie maker and it is still showing Back Order. Lately when I've placed an order with them after a few hrs status has changed to delivery note raised and then despatched. Have emailed CS and received an automated reply sayiong that they will get back to me within 7 days. Very disappointed with them. Hope they won't take this long with Joannas CD on Sunday. Sandra
Bren		#1	[-]
Posts: 4148 (13/05/2008 08:38:28) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Sandra, if you order Joanna's CD from Joanna herself you won't have to pay P&P and it will be with you before IW have even started packing them. Brenda
joanna sheen		#2	[-]
Posts: 15608 (13/05/2008 09:30:30) Administrator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	the very words out of my mouth brenda .... but I know if you're a member then you miss out on the £1.99 discount if you order from us - but hopefully they won't take too long
Tina		#3	[-]
Posts: 29930 (13/05/2008 09:32:42) Administrator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	joanna sheen wrote: the very words out of my mouth brenda .... but I know if you're a member then you miss out on the £1.99 discount if you order from us - but hopefully they won't take too long But your free postage more than covers that
She Wray		#4	[-]
Posts: 5118 (13/05/2008 09:40:35) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	and my postie recognizes the wee sticker on the back of the envelope so treats the package with care
lady of kent		#5	[-]
Posts: 406 (13/05/2008 11:18:15) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I have ordered a number of things from IW over the months and found that they have changed their way for you checking on the status of your order, on their auto line they give you a date, but it is ten days from that date that you should get the item, and if you email, and I have chased an order a few times that way, they never give you an answer until the stated time has gone by. Jan
Sandra Carms		#6	[-]
Posts: 2149 (13/05/2008 11:55:22) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I order my cd's direct from Joanna. Only had them from IW when Joanna had to wait a couple of weeks before she could sell one set on her web site. I was thinking of the people who order direct thro C &C or IW. Normally when I've ordered non craft items from IW they are processed quite quickly so can't understand why this item is taking so long. Just hope it will soon be sorted. I suppsoe we are so used to the speediness in which Joanna and team send out orders that we expect all to be the same. Will just have to be patient, but was hoping that I'd have the smoothie maker by the weekend. Was cheaper with p & p included than I could find it locally. Sandra xx
joanna sheen		#7	[-]
Posts: 15608 (13/05/2008 12:04:26) Administrator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	well hopefully it wont be long, as smoothie makers are just the best - smoothies are the nicest thing thats good for you as well! Banana and strawberries ..... ohh I could list them all ... you'll love it smiles J
DipDooLally		#8	[-]
Posts: 400 (13/05/2008 13:01:27) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Have you tried bananas on toast Joanna? Sounds odd but tastes yummy
chrisb		#9	[-]
Posts: 2216 (13/05/2008 13:51:59) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	For those of you who would, at times, prefer to buy from other sources rather than wait a couple of weeks while Joanna gets it in. Surely by the time you've had any membership discount taken off but then added p&p and have to wait a week or so it's well worth waiting for Joanna to get it in her shop as more often than as not it still works out cheaper and you can 99.9 % ( other 0.1% Post Offices' problem) rely on a 100% service from her staff. Christine xxx
Paul Church		#10	[-]
Posts: 4132 (13/05/2008 14:03:15) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Christine in an ideal world (no pun intended!!!!) that would be great, but I really don't think that Joanna can stock everything!!!!!!!!!!!!! She may want to, but I am sure Richard would have something to say about it !!!!!!!!!!
lindah11		#11	[-]
Posts: 2667 (13/05/2008 18:26:33) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Paul Church wrote: Christine in an ideal world (no pun intended!!!!) that would be great, but I really don't think that Joanna can stock everything!!!!!!!!!!!!! She may want to, but I am sure Richard would have something to say about it !!!!!!!!!! poor richard lol linda xxxx
TJCrafter		#12	[-]
Posts: 186 (13/05/2008 19:01:26) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Ideal World are doing my head in The item I ordered from them is obviously not coming and I just received an email today saying they can't trace my order. So I've supplied the item number, their customer order number, my membership number, the date I ordered, the order is recognised on their auto phone line order checker but they've no trace of it. Huh - so why have they charged my credit card and also delivered the other item that was on the same order. I'm sooooo mad with them I will never order anything again. Trying to talk to them is just near impossible TJ

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