Yuku free message boards

Hi everyone, can any one help with with this question. This morning I ordered a Chris Warner cd from the c+c site. I received a conformation email from them to say that I had ordered it and it gave me an order number. I then checked my account and the order wasn't there, so I left it a little while and looked again to find it still hadn't been added to my account. I only checked to see because a on the forum a little while back I remember that some other sheenies were having the same problem. I called c+c, and after a lengthy wait, I was told by the chap on the other end that my order didn't exsit, even though they had allocated me an order number. He told me that my bank account would not be debited, so I have ordered it again while I was on the phone.
Can anyone tell me if your account should show all orders, regardless of how you ordered, whether it be the Internet of phone?
Because the second order I've made isn't showing either.


Thanks alot Kim xx