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I have just had my credit card statement to find that C&C have charged me for an order i cancelled the day after first ordering (Mother bought said item for xmas) Then they have had the flippin cheek to charge me twice. After 6 emails and three phone calls they have told me that "the paperwork" for a cancellation has been raised and it should be refunded by the time my next statement comes through.........ARRRGGGGGGGGGGG I informed them that other companies can refund on the same day and they said that their system takes a while.................. perhaps i'm a little dense but if millions of other companies can do it then why not C&C. They have well and truely lost my custom enough is enough.............If it ain't in Joanna's shop it ain't going into my craft room.