linda

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murchison |
glitter girls anyone else had promblems |
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i am not knocking the glitter girls i like them they are lovely people and i love there items. BUT i am very cross i ordered an item from them 3 weeks ago
almost i sent a postal order thinking it would come by return of post like Joanna does but when it didn't come i phoned only to be told they had a lot
of paper work and had been busy would i ring the next day this was my third call to them so the next day i ring she still didn't know so i said i would
wait while she looked oh yes they had my money now they would have to send over to the warehouse i said how long will this take well she says it wont be
in the next couple of days it will take at least another week now she says they have been very busy in the shop . what i don't understand is if the
post is going to the shop whats wrong with taking the item of the shelf and posting it . but it still as not come so rang again today got the answering
machine this time i left a message either send the item or return my money sorry about the moan but i am so cross
linda |
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bobiesgirl |
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Linda,that's appalling service,i would be angry too, it sounds to me like they're sick of you ringing so they've put the
answer machine on.
I wouldn't deal with them anymore if this is the way they treat you. Marian x |
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Devonmaid |
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My friend went to the NEc and she said a young girls on the stand was most rude and my friend got the impression the girl didn't want to be there.
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Rita |
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I too have been waiting since the 9th March for the Rosy Glow stamps Making Memories,. I phoned them this morning and they said it would be posted straight
away , so I will hang fire on that one. They were actually a replacement for ones my daughter bought me for Mothers Day, and I had to return them as the image
was awful, so its actually 6 weeks since they were paid for . I think we are spoiled with Joanna's great service, but they are not doing themselves any
favours. Hugs Rita xxx
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maylizzie |
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I got my order on 28th March it was ordered on 14th March so wasn't too bad.
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june barker |
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i have never had problems with them. i just love their card stock. when they had not enough stock, they rang me up and ask if i was willing to wait until they
got more stock and have my payment back, and i said i would wait. the other things i ordered they send rigth away.
love june |
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murchison |
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i so wish i had paid by cheque because i would have cancelled it but i did think by paying the extra for a postal order it would come fasters as they would not
have to wait for the cheque to clear
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11carol11 |
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yes i had this problem with the tall stories board ordered it direct from the glittergirls and same as you at least 3 weeks for de;ivery and had to pay p and p
, ill never get one from them again so ordered the mens one from joanna got it the next day free p and p
so here is where my orders come carol x |
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Joyatlast |
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I ordered a pack of decoupage from them and it took 5 weeks to arrive! - and then it was the wrong one! Phoned them and they took my phone number and said
they would ring right back, that was over a week ago now and I'm still waiting!! Didn't think much of the pack I received, thought the 'glitter
sheets' were something new and different but they have been selling that in my craft shop for ages! It works out nearly £2 per sheet for the decoupage,
what a rip off!!
Joy |
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Linda InYorkshire |
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I too am waiting for an order which I expected to have arrived by now. In the time I have been waiting for this one item, I have placed two orders with Joanna
and already received both! I tried to ring the GG today but kept getting answerphone, not good customer service at all and am very disappointed! I think
they need a few pointers on how to achieve great customer service and a delivery service that's second to none........any volunteers?
Take care, Linda x
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CLAIRE193 |
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i too waited ages for a order took about 3 -4 weeks to arrive and it was just for some border peel offs and box board. though im afraid i will have to order
from them again as there the only site i can find that sell the really fine border peel offs i seem to get through like drinking water!!!!!xxx
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murchison |
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well i wont ever order from them again and i shall ring again tomorrow in fact i shall ring everyday until they say lets give that bl--dy woman her order but
if i get to alley pally which i am not sure about now as i could be away but if i do get there i will be having words with them no matter how busy they are i
dont like being treated like this
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JACQUI Q |
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Claire I have sent you a message.
I still haven't got MY board from A&B, and Barry told me to ring the GGs so they could support what he was telling me, no chance, answer phone for me too, didn't even bother to leave a message. You can't have customer services on answer phone, damned ridiculous. Mind you, have only been waiting for the Tall Stories board since February 7th!!
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kiltie49 |
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A while ago I had terrible problems too. It took them five weeks to let me have a set of rosy glow stamps. I had to phone a number of times and each time I
got another story. Told them I would never order from them again, and I haven't. I have bought the odd thing, but its been from Joanna or C&C. I
think they rely on other people like Joanna and C&C sending their stuff out and make their money that way. Their warehouse is obviously badly managed.
They must sell a lot of stuff tho when you see their rings, bracelets etc.
Doreen |
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murchison |
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jacqui the best time to ring i find is 9.30 i phoned today at 3.30 but they are getting ready to open at 10 and you can get someone at that time
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Grandma Isla |
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Just received my order from 14 March this morning. Thought I was going to have to start pestering. Doubtful I'll order dikrect from them after the service
from Joanna its quicker to wait til Sheenie Towers has items in stock.
Isla xx |
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nan |
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I also ordered card from them and had to wait 3 weeks, and i was not amused. But i believe it is not a new problem with them as i have heard quite a few people
complain of there service, and they certaily did not ring me to say there was a delay.
Angela xx |
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Trace C |
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My local craft shop has had problems getting glitter girls boards direct from them too
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murchison |
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hi trace i got my item but only after i got cross and told them to either send out the item or send me my money back then Kath rang me and put it in the
post . but what they were telling me is that they had been busy in there shop the post goes to the shop and they didn't seem to get round to opening it
and when they do any order get sent to the warehouse well i don't think that's very fair as there were letter sitting waiting with money in to be
opened and sent out why should people arriving at the shop be treated better then postal customers
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