I sold some craft stuff on ebay over 40 items in fact everyone was happy but one there always as to be one i sold this sizzix jelly die the big red one i put
it up for £3 it was fine but i had got it yrs back second had and the case had a small crack in it on my ebay photo it showed the small crack now with the
bidding it went up to £7 i sent of die now the woman is up in arms saying the die is fine but the case is cracked and is so going at me for this so we have
this big row going on i have said that if the die is ok what your problem it was sold as seen in the photo what i want is a bit of advice here what would
you do in my shoes would you email her again and say look if your not happy return it and i will do a refund or would you say well sorry you saw what you was
getting in the photo
0 Kudo
HAVING FUN A ROW BY EMAIL
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 murchison |
HAVING FUN A ROW BY EMAIL |
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Posts: 4989 (20/06/2008 16:02:04) |
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craftyann |
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Posts: 4091 (20/06/2008 16:05:34) |
If your photo clearly shows the crack in the case and you weren't selling it as new, I don't see how she can complain Linda. It's as you say - sold
as seen, surely?
Ann x |
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Tina |
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Posts: 29094 (20/06/2008 16:06:45) Administrator |
Well I don't think it matters a jot whether the case had a crack or not, its the die thats important. Offer her a refund if she wants, but don't just
take money off.
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jajaian |
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Posts: 2501 (20/06/2008 16:08:57) |
i think for a quiet life i would just tell her to send it back, she sounds like a pain
jan x |
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murchison |
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Posts: 4989 (20/06/2008 16:12:08) |
Tina wrote: well this is what i have been saying i did say to her sorry i thought it was the die you wanted to cut with if your pleased with the die cant see a promblem she says i have a nerve selling it with a cracked case what i have just done is sent her a link to the photo that was put on showing her i never set out to con anyone if she replys again i will offer a refund on the die but not on pp right now she is saying she will leave bad feedback i can live with that |
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yasmina4 |
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Posts: 457 (20/06/2008 16:18:36) |
Hi,
I think there is a new thing on eBay saying you cannot leave bad feedback. Personally ,I would refund and get the item back. Perhaps her self induced rage is just a way she tries to get a discount but horrors I would hate to have to deal with the situation. Hugs and take a cup of calomile tea, everything will sort itself out, I am sure. Sandra |
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murchison |
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Posts: 4989 (20/06/2008 16:22:58) |
i have just sent her an email offering money back on the return of the die only but have told her i will not refund p&p
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yasmina4 |
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Posts: 457 (20/06/2008 16:26:35) |
Stick to your guns.
 I feel for you. Sandra
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qatar calling |
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Posts: 7903 (20/06/2008 16:29:56) |
Oh for heavens sake - the things some people get their knickers in a twist about - I think you've done the right thing.
Donna X |
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murchison |
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Posts: 4989 (20/06/2008 16:34:04) |
if she wanted new she should have brought it from a shop everyone else was more then pleased i even got a small present from one buyer a lovely angle bookmark
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m3bfs |
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Posts: 465 (20/06/2008 16:36:33) |
yasmina4 wrote: The new thing is that the seller can't leave negative feedback about the buyer, apparently this is so the buyer can leave true feedback without repercussions from a bad seller, as far as i can see this is not a fair way of doing things but that's ebay's new policy. What i would do is tell her that if she is not happy to take dispute proceedings, in this way Linda can then put her point of view and the whole thing will get decided by either ebay or paypal (if that's who was used for payment). If negative feedback does get left, i'm sure the seller can leave a response to the feedback. take care love and hugs Teejay x PS Just had a thought, call her bluff Linda and you take it to dispute, or at least mention to her that, that is what you will do if she's not happy. |
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secretstamper |
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Posts: 3105 (20/06/2008 16:45:52) |
Good idea Teejay! She sounds a right moaning minnie Linda, I hope you get it sorted out without too much hassle
Take care Claire xx |
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craftyhel |
How strange | ||
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Posts: 43 (20/06/2008 17:13:53) |
This is weird, I am having the same problem with some perfect pearls I sold. The lady e-mailled that 1/4 of one of the pots had emptied in the packaging.
Considering it was in all it's original packaging and I had clearly said used once in listing she is not happy. Wants me to refund £1.00, cost her £3.99
and I paid £12.99 two years ago.
Helen |
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murchison |
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Posts: 4989 (20/06/2008 17:33:57) |
craftyhel wrote:
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Mac |
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Posts: 1953 (20/06/2008 17:48:44) |
What a load of nonsense! I have a huge collection of Sizzix dies all of them bought as new dies and many of them received with cracked cases. Whilst it's
sad and we all like things in pristine condition we have to recogniser that these things have travelled long distances between suppliers etc. before we receive
them. Surely it is the die that is important. What a silly woman!!
Linda, I think you're right to offer her a refund in the interest of peace and quiet. I do hope though, that you will make her pay for the return postage charges, there is no reason why you should make a loss because of her stupidity. Lynn x |
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murchison |
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Posts: 4989 (20/06/2008 17:56:18) |
oh i will if it comes back with out a stamp on i will write her address on and put return to sender but so far my email of an offer of a refund seems to have
shut her up
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Cdteach |
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Posts: 1598 (20/06/2008 18:00:03) |
Linda if you said sold as seen or mentioned the fact it was used used in the description and the crack was obvious in the photo, then it's her problem not
yours. Some people these days want something for nothing. As for craftyhel and the lady complaining about the perfect pearls, I'd tell her she was making a
big saving and if she wants full pots she should buy new. I'm afraid I've got no time for people like that.
Jan
Last Edited By: Cdteach
20/06/2008 21:47:16.
Edited 1 times.
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murchison |
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Posts: 4989 (20/06/2008 18:13:42) |
yes you can see the small crack in the photo its as i brought it years ago i have brought wizard dies from ebay in the past that the cd box is not great but it
dont bother me as all my wizards dies are taken out of the case and kept in a folder
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Twinplums |
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Posts: 1990 (20/06/2008 18:42:08) |
Linda,
If she takes you up on your refund offer, do not refund until you have received the die back. Sarah xxx |
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calonie |
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Posts: 1075 (20/06/2008 21:59:59) |
Cant add anything to what has been said already Linda, but I hope you get it all resolved soon.
Carol x |
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Karin Beadell |
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Posts: 5888 (20/06/2008 22:00:27) |
Stick to your guns Linda. It's really sad when people are so petty.
Karin x |
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