Got home this evening to 2 letters from British Gas. One addressed to me personally, the other to the occupier at my address.....I opened 'mine'
first..... an electricity bill - oh but not just any bill, a final bill. They're closing my account it says as they've been notified by
someone else that they now live at my address - and have done since January 4th! So I open the other one (remember addressed to 'the occupier') to
find a first electricity bill - so this person who told them they've moved into my flat has no name?!?!?!?!
So I rang them - 25 minutes later I got to speak to someone. She agreed it was a bit odd, especially as I've paid 2 bills since January - why would I do
that if I don't live here? She eventually decided it was an error and had happened because I had my gas meter removed in January they've closed my
electricity account as well. Errrr but they were effiicient in issuing a final gas bill in January, but it took them nearly 7 months for the electric to
'catch up'?????
Odd or what?
She's sorting me out - but it makes me wonder what will happen when they come to replace my existing meter next week with a new one! I didn't ask them
to of course, it's the regulations that it's time is up and needs replacing! Ho hum.
Jx
0 Kudo
BRITISH GAS - UPDATE
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 Joyce Royle |
BRITISH GAS - UPDATE |
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Posts: 717 (16/07/2008 19:45:33) |
Last Edited By: Joyce Royle 24/07/2008 08:35:16.
Edited 1 time.
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Jacqueline Pratt |
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Posts: 3369 (16/07/2008 22:06:08) |
Perhaps they'll charge you for two! Sorry Joyce I know it's not a laughing matter and is frustrating when companies do this. I think I'd make sure
I got the name of the lady who is sorting you out so that you can at least quote her name in case there are further problems. Hope it gets sorted for you soon.
J |
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cmegan |
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Posts: 1037 (16/07/2008 22:18:16) |
oh dear, don't start me off! We are with BG for gas and electric. For the last 2 or more years , every three months I have had to phone them up after each
bill. Even got energy watch in on it years ago.
Spoke to one man last Sep from BG and he told me, after I read out our electric meter, that it had been the same for two years! Apparently the meter was broke! Had a new one in last october haven't had a bill since! We always used to have the electic read by one man then another would come a few days later to read the gas , BUT last week a man came and said he was here to read both! I kept saying "both, you mean both" "yes" i must have said that five times. Poor man. Anyway had the gas bill today, so i am still waiting on electric! And dreading it. Keep you posted. Jen |
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maryhay |
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Posts: 433 (17/07/2008 09:17:28) |
My hubby, in his infinite wisdom changed our electric over to BG ....... we were with BG for gas anyway........... since then we have had nightmares with them,
I have now changed over to a fixed price tariff with EON, our old company for our electric. BG are useless in my opinion! Sorry to hear of your problems, and
hope you sort it all out soon, or vote with your feet! x
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Bluecat |
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Posts: 229 (17/07/2008 09:55:36) |
We had the gas cut off in our house when we moved in 12 years ago and have had nothing but Southern electric ever since.
At the time we asked British Gas to remove the meter and all the pipes back to the street but they wouldn't as they said it was not cost effective and they assured us that by cutting the supply to the meter and capping it everything was very safe. 10 years later we had a cupboard put in under the stairs to hide all the electricity meters but that effectively sealed in the old gas meter cupboard. 2 months later and continuouskly ever since for 2 years they have been saying they need to remove the old gas meter. We keep saying "only if you pay to have the new cupboard taken out and reinstalled" and they say "Well then we'll have to cut your supply off at the street!" And we say "go ahead!". They then go away and scratch their heads for a few months and then come back and start all over again! Even had them in to look at the electric stove, electric heaters, electric water tank to satisfy themselves that we weren't sneaking gas out from under their noses. They then said "It's for health and safety" and we said " Well obviously health and not very safety as you haven't cared about it for 10 years!!". We now have the whole sorry saga typed up and every time a new person knocks at the door we just hand them the wadge of paper, smile and wave goodbye. |
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cmegan |
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Posts: 1037 (17/07/2008 12:00:08) |
just had electric bill. not as bad as expected, BUT where it says the actual electricity we have used
It says Night reading 21st March........ estimated Day reading 21st March...........we read your meter! They have not read our meter as I said on my first post since last year so how do they read the day but estimate the night.? Beggars belief. Jen |
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 marianb |
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Posts: 1599 (17/07/2008 12:28:02) |
This happened to us when my daughter tempoarily moved in with us and stopped her gas contract at her own house which was to be let. British gas then moved us
out of our own house and said we no longer lived there as someone else had moved in!
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Joyce Royle |
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Posts: 717 (24/07/2008 08:34:21) |
UPDATE!
My amended "bill" arrived yesterday - saying I owed them 2p. Now it's not the 2p I'm worried about it's if I don't pay it and they send me a reminder and a final reminder and then threaten to cut me off because they're system generated...........................so I rang them to tell them to delete it! And I found out that as my new meter is in place there is another bill with the final reading of the old meter in the post, and then I'll get another bill at my usual quarterly time (August) for the electricity used on my new meter. Just how are you supposed to be budget for these things if they issue bills whenever they feel like it???????????????????? Bearing in mind they told me the meter HAD to be replaced - I didn't choose it! GRRRRRRR....................... Jx |
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