When I worked in a care home it was Boots that were always right and would flag up any problems. I could always rely on them to get it right and they would liaise with the GP to make alterations. Now, the local Lloyds Pharmacy branch were dreadful with my mum's meds; often missing, wrong dosage and even wrong meds, and the GP in this case was never at fault. Heaven help my mum if I didn't check her meds, and on one occasion I had to drive to the local cottage hospital to get the meds put right because the local pharmacy had closed due to lack of staff!!! I got her to change to another blister pack system which ran locally, and they were brilliant, prompt and helpful.
I hope you can sort them out pronto.
Judy C