hi, yes The Works is a massive chain of shops, they deal mainly in books near me..check there website as hubby got some good deals there and i know you read a lot. as for their ebay shop....i know what you mean about the feedback...i wanted to buy something and told my son i wasnt going to due to the bad feedback...but unknown to me he himself had just recieved a order from them to my house..lol,  and so i ordered what i wanted..got fast delivery and item was ok. so feedbacks a tricky one..but id say a large company id still buy from as they arent some private seller. im not routing for The works, as some of there actual shops are a mess...they all have different prices sometimes so you have to be savy but generally if you have a complaint and want a refund they are quick to sort..as i said they are a big company. disappointed for you, glad you got the refund..but it would put me off shopping there again too if it were me. anyway..its good youve reminded people to look at feedback as i had a right customer once..i could have strangled her...then i checked her feedback..ive now blocked her. xx