I would have thought it better for the CEO to meet the family and apologise before the tv camera's.  Shocking behaviour.

I'm sure TC were mentioned in a paper last week, a family paid £900 ish for a holiday to find on arrival the hotel was nowhere near finished, TC offered about £150.00 compo.  They must have known it was not going to be liveable, so surely that's like having monies on false pretences.

Sharon