Just a suggestion, would it get more umph if you and any others who are angry about the p&p problem were to contact the people concerned ie:- Robert Adams and other companies. After all when they messed about with Joannas CD she got onto them and they were pretty quick to readdress the situation. As I say only a suggestion, I don't actually buy from them as they have only in the past year started doing free p&p and although I like some of the goods shown I prefer to go to the companies own site as you can be sure you'll get better service if they are seeling you thier own goods.

Sorry this post is a bit long,
Pauline x