Karen that's awful. I hope it gets sorted soon and takes some of the pressure off you. Big {{{hugs}}} and I'm thinking of you and the gang, CAB are normally a great place to get help and assistance with things like appeals, I hope they revert back asap for you. I'm on the end of the phone if you need to rant, or round the corner if you need a shoulder...
{{{hugs}}}
Michelle