you need to have a chat with Dot who is an expert at tackling authority. I too do battle on this subject. Not quite so much now, but when Ian was younger I was always in conflict with THEM. My advice appeal and keep on doing it. Ask to see whoever is in charge of that particular bit. Threaten them with publicity which they hate. Local MP is another good source to get things sorted, Just do not give up. We carers save the government billions by doing the caring. Good luck. hugs Eileen