I agree with Chrisb - there isn't much Wendy from Pontefract doesn't know about crafting, and she is more than happy to share her knowledge and enthusiasm. It was Wendy who got me into making cards in this way. My son went to the school next door to Craftzone so I went into the shop for a look round and Wendy being the friendly person she is chatted to me, encouraged me and showed me how to get started, she then introduced me to other techniques and it has snowballed from there.
She teases everyone - customers and staff - but she can also take it when it comes back - hence my comment earlier about telling her we can only cope with one of her.
Dawn