Dee i bought this kit and had to contact QVC as not only would the stamps not stamp properly but were coming away from the wood blocks i got a full refund, i could have had a replacement kit which i didnt want to chance,pity really as it was a nice kit and i would have kept it and just removed the stamps from the blocks but as you say they were not stamping the full image,so i would contact them as i dont think you are doing anything wrong - libby