Have never done a back up. Do you mean downloading everything onto cds? I get so confused. I've done back ups of some of my cds like Joannas, just in case they got ruined, but as for data I'm %%!*@ useless. Sheila had to tell me how mant kbs in mbs and all that sort of stuff. The worst thing is, Sean set the new laptop up to be the backup for the other pc, and it hasn't worked, so he's spitting bullets as well. Am just trying another system restore, have turned it back a month! Have no idea what I'm doing but one of the other ladies says it's reversible, so apart from hearing from T&Ks contact, I'm completely flummoxed! Will be learning about backing up now....now the horse has bolted. xx