I have the original My Craft Studio and had heaps of problems because at that time I was not on the Internet although I rang them and they gave me a code for non-Internet users it still didn't work right. It was only when they bought out the updated one that loads onto the hard disk was I able to use it. I then went direct and bought the Victorian one and was very disappointed at the content, don't think I will buy any others from that range.

As far a deliveries go from C&C/IDW I do not order from them anymore because of the problems not only with the delivery but trying to get myself understood by the person at the other end of the phone when trying to place an order.

When the Ultimate board came out as a pick of the day (some time ago now) I ordered it but at the same time I did the system had gone down and the person on the other end said they would do it manually, I was to call back 4 hours later for the order ref. I did this and they said the item had sold out and my order had not been processed. I was so mad and in tears (because I wanted it so much) that I couldn't let it rest so I wrote to the Managing Director of IDW. I had a letter from his PA and said they were looking into it for me. Two weeks later I had a free Ultimate with their compliments. I always say go to the top.

Lorraine x