good for you i ordered some bunks for the kids took the old ones a part and got them collected last week when the beds arrived they had no mattresses with them needless to say the kids were not best pleased when i rang the company up was told to read the tiny weenie small print at the bottom of the page NO MATTRESSES INCLUDED ended up paying more on top and had to week a week for them to come wished i'd stuck to my guns like you did and sent them back but couldn't have kids sleeping in my bed for another week you should see if you can get some compo from them for all the trouble you've gone through its just not right sorry for rant but its one of my pet hates big company's taking peoples money and giving them a rubbish service