I used to work for a mail order company and when a customer ordered a bed they were contacted as to when the delivery would be, they would then get rid of the old bed (as you would) only to find when they turned up it would either be just the base or the mattress they were delivering, They never delivered a complete bed at the same time. I found this very strange.

We used to get some very angry phone calls (I for one couldn't blame them)

Arlene