Hi, I have a robo, and found the same problem. All I do is delete the inside line - if you're using the 'get outline' function, use the delete break point button on the side of the page & click the little pliers on each unwanted node to delete. At the end, it will tell you that if you delete the loop will disappear - you want it to. You can also use the pen, brush & bucket icons on the tool bar to adjust the image before you get the outline. Also, if you can get your die cut or image as a solid shape - like a black shape on a white background, the software can only detect one outline - so you only get one line in the first place. Hope this helps.