richard029 wrote:
when you restared the computer did you get a message to say there were print jobs waiting??? If so click cancel

Also what make of printer do you have?
No it didn`t - just did system restore and still no joy
it`s a HP photosmart D7260 - still comes up with system spooler needed

Also once I did re installed it didn`t come up with new software ???? - there is nothing in printer and faxes section - yet I can print in black and white on another printer as it`s out of colout ink - so it knows there is a different printer but that wasn`t showing on the printer page

Off to bath Erin then have another go
Suzanne