Th eplot thickens - have an e-mail back from HO to say they`ll be in touch within 1 day - but was sitting here thinking as it`s a photosmart printer I got my memory stick and printed direct from the printer - although I had never done this before it worked first time and printed normally so something must have happened from computer side of things

I have no idea and just hope HP come up with something as I hate not having a printer working
Suzanne