What bad service from them, and they have the cheek to advertise as a friendly helpful company.
Your poor daughter , not the kind of stress you need before Christmas, what a bad end to the day, I'd have a rant as well.

Terrible of them, other company's still have to work and delivery in this horrible weather. Our
binmen were collecting the rubbish today, which was a surprise being a Sunday,
and the roads & pavements are very icy here.

sending hugs, Tee x