We used to be with Tiscali and lost connection a number of times each day. Upon a friends recommendation, I moved everything to BT and now have broadband, unlimited calls and vision pack with them. I know I can get it cheaper but since I moved to BT about 4 years ago, I have only ever lost my connection once, and was able to telephone them and get it resolved quickly and easily. I use my pc everyday and need it be reliable. I think the saying 'you get what you pay for' is true in this case, and I am happy to pay a bit more for the reliability.