I'm on direct debit for my fuel bills at the moment. IF I was switching I would cancel DD immediately and pay last bill at the bank ... with a nice, no-nonsense, rubber stamp on it to say PAID.

I would NEVER pay by card to someone calling me! You have absolutely no guarantee who you are actually speaking to.

I pity the poor people who have to earn a living working for British Gas doing this phone work.

Stephanie