I too have had fun with Royal Mail I recently ordered from C & C. The order arrived while I was away for a few days so my postman decided to put it in my recycle bin, then  my neighbour put my bin out for collection with my parcel still inside! It was only when I came home 2 days later that that I realised what had happened. C & C couldn't replace the item as it had sold out by then. However after several phone calls and letters the Royal Mail paid me some compensation, which has already been well used to buy some more craft goodies but now I get all my parcels delivered to my workplace.