I queried why my voucher did not show and I was told that the total of my order excluding postage had to be more than the voucher for the voucher to actually appear, when I checked what I was ordering was as much as the voucher but including the postage. I sent my query by email and had a prompt response, which explained what was happening. I then ordered an item yesterday that cost more and the voucher was there and I used it.

I did notice that there was a warning when I went to check out that if the order was less than my voucher it would not appear- they must have had loads of queries about this.

Hope this helps anyway

Helen